![]() So if only the licensing server is failing you should focus there, if all servers at HQ are failing then you need to look into the vpn tunnel. What we are checking here is to see where the fault is.ġ) This licensing server is failing if only the licensing server is not responding well to pingĢ) More than one host at HQ is giving the same results, then you need to look into the vpn tunnel as the cause. What you are looking for now is: Does a second (or third) computer at HQ give you the same multiple bad pings per hour. You know that you were seeing multiple errors per hour when you did the 24 hour test, so you should be able to let this test run shorter. The next step is to pick another server at HQ and use the same test computer at the remote site. Your problem is on a networking layer, since that is where the icmp protocol lives. the license server application get lost for a while). Since it is happening on a ping (icmp) level we can probably rule out problems on the application layer (i.e. The idea of the 24 hour test is to see if you can detect a communication error in a 24 hour period and how often does it happen. Ok so your error rate is multiple times per hour. It would be interesting to know where your link falls down. Let this run for 24 hours and chart your connection. If there is a failure along the way it will show up red. During the ping it will also plot out the data path between the two devices. Every 15 seconds the test system at the remote site will ping the license server at HQ. You may get a registration popup here and there, but the application will work. Set sampling times unlimited, and trace interval to 15 seconds. The intent of this test is to measure the effectiveness of the site to site vpn tunnel. The IP address should be the internal private ip address. In the address line of pingplotter you should key in the IP address of the server at HQ (use the IP address to eliminate any DNS issues for now). All other serves at HQ continue to respond to the remote site.įrom the remote site you should setup pingplotter. Sometime during the day (from the remote site's perspective) a critical licensing server quits responding to the remote site. The remote site is connected to HQ via a site to site vpn. You have two sites, HQ and a remote site. It's my 1st time using this program, am I doing something wrong?I think I'm missing something here, lets make sure I understand your situation. ![]() I just installed ping plotter to a test machine at secondary site and seems like it can't ping LAN address but only public IP's so I cannot ping the specific server.
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